It was wonderful to have a beautiful, colonial-style hotel located near the center of Cusco with room for a family of five (it's so much easier to accommodate four). The breakfast was delicious and a staff were quite helpful. The water pressure and hot water availability were what you would expect of a 3-star hotel, which is to say pretty good. The hotel staff were very accommodating and helpful in storing luggage, for example while we were away on a trek.
That said, there were a number of disadvantages that we had not foreseen. First off, a hotel of this price and quality should accept credit cards. Not accepting credit cards from a hotel that accepts on-line bookings is very inconvenient. The check-out time is 9 am. That seemed quite early to us, particularly given our later afternoon flight. (They did say we could check out at 10 am, but any time after that would incur an additional charge.) Third, the rafters in the loft second of the room are precarious, unforgiving and blend in to the ceiling; two of us hit our heads hard enough at various times to cause immediate collapse to the ground and much subsequent pain (of course there are no ice packs in Cusco). I don't know what they can do about this, but perhaps painting them a different color would be a good start. Finally, the hotel is on a narrow, rather deserted street with a narrow sidewalk and as such is reasonably difficult to access.