A friend and I booked a few nights here for our trip to Bogota. We figured it would be a place to sleep, shower, and have breakfast, so it wasn't a big deal. We booked a room with two beds, but ended up with an odd 3-bed situation (which hadn't been cleaned under the beds and had a very weak, not-hot shower). The wi-fi was very spotty, and our room was right by several common areas (dining room, lobby, bathroom), so there was always noise. During our second day, my phone charger was not in the room when we returned. The young man who worked in the office said he would ask if the housekeeper put it somewhere, and if not, he would pay for a new one. He didn't seem to be too interested in getting it done quickly, and since my phone was dead and was serving as my camera, I had to go ahead and buy one on my own. Once we were out doing that, we decided to just go stay at another hotel. The employees were nice, the breakfast was good, just really put off by the missing phone charger situation.