This resort is disgusting. We started off in a room but asked to be moved immediately. The second we walked in we were hit with a stench of mold and smoke. The counters were covered in crumbs, the kitchen utensils were filthy, earwigs crawling around everywhere and half the lights didn’t work. The bed had pee stains and wasn’t even on a bed frame, just sat on the floor of filth. After going through numerous numbers we were finally able to contact someone that was affiliated with this resort (The front desk was closed). We explained the situation and begged for a refund as we were very uncomfortable to stay at this hotel. She had zero sympathy and said we can move to a room two doors down. Same thing happened with this room, dirty and smelly. The fire alarm was ripped off the wall, only one small light in the room worked, but luckily this bed was actually off the floor this time. Once again we called the “staff” and they explained they didn’t have any rooms left and they could send a cleaning lady to the room- but we had to be out of the room for an hour. All of this should had been done prior to checking in. This hotel is not cheap enough to be treating customers like this. PLEASE find somewhere else to go, it will lessen your chance of getting bed bugs or breathing in that disgusting air. So many better options out there.