Not an easy check-in. Several calls/emails asking our arrival time. At check-in, I asked about breakfast (should be included). The gal said it would be delivered between 830-930. Next morning, we see there is no breakfast. We call/email but no answer or response. Since we didn't get breakfast, we went to a grocery store and when we got back, the key that opens the main building door became stuck. We try but call the office for help. Finally someone picks up! They tell us we will have to pay for a locksmith! Uhh? We ask for someone to come take a look and the response is "so I can come down and do the same thing you are doing?" Umm well sure? I don't know, your guests need a little help. After about an hour, the guy comes down (took a few calls). He wasn't a jerk, luckily, but he did inform us that we could have used the intercom. We sat there wondering why the gal the night before told us we had to use the key to get into the main entrance, never mentioning the intercom. Weird...in the evening, I get an email saying there was a "system error" for the breakfast and since we were leaving too early the next day, we would miss out on breakfast again....no surprise! Overall, nice apartment, great location but a lot missing. Only two towels, not super clean (found a toothbrush stuck above a mirror and a few hairs in common areas), lots of missing light bulbs, extremely firm bed, and the staff has some work to do with their communication skills/how they interact with guests.