2/10 Mediocre
4 de julio de 2024
Don't waste your time
I booked into the Presidential suite for 3 nights but stayed for 1 (23 June). Not even close to 5 star. The room door did not lock from the outside, the bathroom tap had a leak and when I tried to close the bathroom door it did not close fully, the TV remote from the room next door was controlling my TV so I could not relax and watch TV, the bed was very noisy and you could also clearly hear the conversations and TV from the room next door. I explained the issues to the manager who said she would speak to the owners about a refund. Later in the day the manager called and confirmed the refund would be done but I should wait a week or so. A week later I get a message from the manager saying there are now new owners (nor mentioned before) and they are still going to meet to discuss my refund. Awaiting feedback and my refund
Imtiaz
Imtiaz, viaje de 3 noches
Opinión verificada de un huésped de Hoteles.com
