We called ahead for a late check-in and were greeted at the gate by a man holding a shotgun and a beer. He proceeded to show part of our party to their room and stated that he would be back to take the “gordita” to her room, meaning myself. Entering the room, there was no air conditioner running until he turned it on, which was a portable unit and nothing, and I mean nothing, was plugged in. Our welcome drinks were 2 hot bottles waters. The rest of our party came to my room because their a/c was not working in their room and mine was working at a minimum.
Early in the morning, we had an excursion pick-up at 7 am. We were unable to address the issues we were having with our accommodations because there was no staff available and to also address that our power was completely out at this time.
After returning from our excursion at 5 pm, we packed our belongings and met in the lobby to checkout. Thank God for Luke, who was a Rockstar! Luke handled the situation like a Pro and needs a raise!