Rating: 3 out of 5 stars
Check-in was smooth, and the front desk staff were excellent—friendly and efficient. The room was spotless, and housekeeping was consistently thorough and kind. Daily cleanings were a huge plus. The location was perfect for the nearby conference.
However, I had to adjust my dates and was charged a steep fee. The hotel’s rigid “no change, no cancellation” policy felt overly strict. I won’t stay at another hotel with such inflexible terms.
The biggest issue was valet parking. They use a text system for car requests—sometimes you get a confirmation, sometimes not. When going downstairs, the valet staff often had no idea if the car was on its way, manually sorting through tickets to check. They frequently double-parked my car, forcing me to enter/exit from an active traffic lane, which understandably frustrated other drivers.
Valets also kept changing settings—seat, mirrors, radio, climate, even the automatic lights—without resetting them. Each request came with a paper tag, which felt wasteful and left pink slips in the car. On the last day, I was rudely told I was nearing their “3 per day” limit, even though I only requested the car 11 times during a 6-night stay.
Great staff and location, but the valet experience and inflexible policies were dealbreakers.