I booked a women’s dorm. Due to a glitch in their end, they had me reserved for a mixed dorm, and the women’s dorm was all booked up so they couldn’t get me in there. Normally when something like this happens in an indie hostel you’re screwed. But instead, they upgraded me to their nicest private room! What great customer service! The room was fantastic and the people were great, central location, hopping bar—can’t complain!