I recently stayed at this resort for a 5-night trip, and I must commend Lam for his exceptional service. From the moment we arrived and were whisked away in a tuk-tuk cart, Lam was attentive to our family’s needs, consistently available via KakaoTalk messenger from morning till evening. His care made navigating the resort seamless, ensuring we enjoyed the buggy rides, the swimming pool, and the private beach, all of which were perfect.
Whenever we reported issues, such as the bathroom door malfunction or the swimming pool lights, the response was impressively swift and efficient, adding to our overall satisfaction.
However, there were a few areas that could be improved. The cleanliness under the beds and behind the sofas was not up to the mark, and the breakfast, while adequate, lacked variety and did not meet the exceptional standards set by other services. Additionally, while we were aware of the distance from the city, the requirement to reserve shuttles for travel was somewhat inconvenient.
Overall, our stay was delightful, largely due to Lam's dedication and the beautiful facilities. The resort’s prompt service response and the meticulous attention to ensuring guest comfort have certainly set a high standard, making this a memorable vacation.