This is our 3rd stay at M Hotel and they have maintained their excellent customer service. Kumar picked us up from the airport and drove us safely through town, the reception staff were friendly and helpful (some even remembered us), the room was comfortable, the location is easy walking distance to shops and sites around Thamel, Sajita was delightful as she served breakfast (nothing was too hard, and she remembered us too), so all in all, a great stay and we are very happy to recommend M Hotel if you're looking for something in the hustle and bustle of Thamel-Kathmandu.