The apartment is clean, spacious, and in an excellent location. Having said that, the rental was an absolute disaster.
#1, there was no way to lock the door to the street; the entire time we stayed, we just had to trust that no one would come in to steal our stuff. We had inquired LONG in advance about how to get a key, and the property literature and later texts of the managers insisted there was a key, but none existed. There was code to unlock the door, but never any way to lock it again.
#2, THERE WAS NO HOT WATER. For two days all we had were cold showers. Inquiries to the managers resulted only in texts saying: "Is there hot water yet?" No one came to check/fix it. After we left, the managers insisted that the hot water was on. Untrue.
#3, despite numerous emails weeks in advance and during our stay, there was never an answer to where we could park. As a result, we could only park illegally on the streets and got tickets. In the last hours of our stay only, we received a text finally from the managers informing us where we could park.
The rental requires a lot of advance work on your park: prepay, send copies of all passports to managers, inform of arrival time, pay city tax through Paypal link (which at first didn't work) --- but the managers are not interested in PROVIDING information to the same degree they are in GETTING it.
Everything else worked fine here, and if the managers attend to these problems the place would be fine. But our visit was largely ruined.
