My son and I enjoyed the customer service of this hotel, it exceeded our expectations. the staff was very friendly and professional. The location of this hotel was superb! We were at walking distance of every main attraction, such Mirabel Palace, Mozart's birthplace, The cathedral, a regular supermarket, bakeries, gelato places, and many more. The hotel is clean, spacious, it has two elevators (a plus if you travel with heavy suitcases). The mini bar was included in the price which was another happy surprise for us. We will stay here again in the future.