We booked 2 nights thinking it would be a lovely 4 star hotel by the water with amazing seafood but were bitterly disappointed. It’s on the wrong side of a busy road and looks nothing like the pictures.
I arrived with my 78 year old mom and 2 year old and met Peter who was the only nice part of the whole experience. The family room smelt of sewage, which we noticed after bringing up our cases and opening the bathroom. The room was tired looking. There was no way we could stay in there with the poo smell.
Peter tried to accommodate and gave us a smaller ‘luxury’ double room which didn’t smell of sewage.it was too small for an extra bed so we put a mattress from a camping bed on the floor.
Dinner was not great, Fish & chips were greasy, the linguini was more like slop, the wine was nice but expensive.
The mattress was so uncomfortable my mother was lying on the floor and I was in pain. We got up and turned the mattress at 1am. It seemed marginally better but was not a double sided mattress. We got no sleep. Breakfast was so poor, eggs florentine was half a bagel with spinach that had sand in it.
I complained to the owner and mentioned the sewage smell, she replied she had been upstairs an hour after we moved out and found no smell. I told her about the mattress, she said they were brand new. We ended up arguing and she offered a refund for 2nd night so I could leave. She said ‘it’s best for both of us that you leave’ and refunded me cost of double room only not family.