Whenever I have a flight cancellation at DIA, I choose a hotel on Tower Road. I chose the Holiday Inn Express for ground transportation and breakfast options. It's quite clean and recent-ish construction. IT went downhill from there.
When I asked the front desk for a toothbrush and toothpaste (as a result of not having my luggage), the attendant provided them begrudgingly.
This is the 3rd IHG hotel in 3 weeks that also didn't have a channel list for the tv and no channel menu option on the remote.
The wifi wouldn’t stay connected - they sent a tech who verified. I was told other people in the hotel weren't having 'my problem'.
In the evening when making up the bed, one of the pillows had a small bloodstain on the bottom. Thankfully no bedbugs.
Then I woke up about 2:45 because the adjacent room's TV was blaring. I called the front desk, they sent up a person who tried to hear the noise from the hallway. The tvs are placed at the farthest distance from the room entry doors. He couldn't hear it, and I was told, they would not ‘disturb a customer to turn the volume down.’. When I told them I was a customer being disturbed, they said I could mention it to the front desk crew in the morning.
Totally disappointing.