The staff at this hotel are wonderful! The area around the hotel is chaotic, but once you're at the hotel, it's a different world! Very clean, quiet, safe, upscale, modern, and beautiful. We were treated with the utmost kindness. The room was beautiful and they were kind enough to pack us a delicious breakfast since we had an early flight and couldn't eat breakfast there. We had a wonderful dinner upstairs at Chow Bella...the service and the food were exceptional! We were celebrating our anniversary, and they brought us chocolates and a beautiful cake, and decorated our room. We highly recommend this hotel for anyone staying in Kathmandu. We stayed here twice and loved it.