I was exhausted, having just returned from the beach. When I went into the room and removed the cover that goes over the foot of the bed that a lot of hotels use, I was appalled. There were at least a dozen oily looking spots. In the next few minutes I saw some equally disgusting things in the room. I had a room with a jetted tub but the tub was disgusting, mildew around the jets. I called Hotels.com and they got in touch with the front desk to see what they could sort out. Although I did not want to stay in this hotel at all, I still allowed management to show me some more rooms. The first two they showed me were unsatisfactory. I was left me standing outside and told that management was going in to see what other rooms were open and that they would be right back. I had given them back the keys to the original room when I went to the front desk, and they had been left there. I was left standing in about 90° heat, waiting for about 20 mins. I did not have the keys to my car nor the keys to the room and all of my things were in the room. As I waited, I was left with none of my things. I was not able to make a call, not able to get in the room, not able to use my car. When I was finally shown some more rooms, I saw that I was seeing rooms that were a downgrade from the one I had selected and I asked just to be refunded the difference in price on the rooms. I felt the hotel was determined not to refund my money. Luckily, hotels.com helped me to get another room next door.