I recently extended my stay at this hotel for six additional nights. Unfortunately, I had a deeply disappointing experience with a front desk staff member. After I inquired about the extension with her but eventually completed the booking through an agency, she became visibly upset.
To my shock, she later informed me—without any courtesy or professionalism—that while I’m away at a conference, she would move my belongings into a smoking room. I explained that I am a non-smoker and specifically requested a non-smoking room, but her response was, “That’s none of my business.” This level of disregard for a guest's comfort and personal property is unacceptable in any hospitality setting.
No guest should be treated with such hostility or threatened with having their belongings moved without consent. I expected professionalism, but instead encountered behavior that was petty, retaliatory, and unbefitting of the hospitality industry.
This experience has left me disappointed, especially as I am attending an important international conference and expected peace of mind during my stay. I hope hotel management takes this seriously and enforces a standard of respect and accountability among staff.