Holiday Inn Express Hotel & Suites West Chester

Good area. Not one of the newest holiday inns. Still good for a night and the price. Could use a couple updates. But i would still recommend.

Whenever I travel to that area I keep going back to the same hotel. It’s wonderful.

It was last min decision and we Gso’s we choose the HIE

There were young adults SCREAMING in the hall twice during the night 1:30 and 4:30. The hall was open to the front desk area NOONE from the hotel took any action. We prepaid for our trip in hotels dot com but the hotel went and billed us after checkout also. No explanation just “oh we made a mistake”. Not even a sincere apology. We plan to stay in the area multiple times coming up. We will NEVER stay here again!!!!

Staff on Saturday were great - Sunday’s staff not as helpful. Pool was very cloudy and dirty. Room smelled musty and had quite a few stains.

Check in was easy, but nothing was explained about grab and go breakfast, We were put on the third floor, where the ice machine didn’t work. The hallway had a funny smell. The room was clean and nice. We won’t be staying here again.

Breakfast not available as advertised and front desk never said anything, pool was out of service nothing blocking one door to pooll door left wide open so little children can go in pool and overall needs a better job of being cleaned lots of cobwebs and dust

Party in next room that staff would not stop. Weed smell throughout facility

It was clean and the service staff was very polite. Room is a little outdated but overall is was great for our stay.

I was charged twice which when checking out that manager was helpful. As long as i get the 2nd charge fee back at least. And the pillow cases smelled like bleach so bad it gave me and my wife a massive headache. Really unimpressed with are overall stay unfortunately.