I have stayed here on several occasions and, as always, it has lovely staff and was clean and comfortable. However two issues made it a less happy experience than i would have liked.
Firstly there was an unpleasant smell in the bathroom. Not what you're thinking but oddly, it smelt like cat pee!
The other issue was that my TV and remote were not talking to each other so I had no TV access. A member of staff did try to sort it but eventually gave up with the comment "it does this sometimes". I spent an unhappy two hours Googling and eventually sorted it myself. However, given that i specifically mentioned that I wanted to watch F1 qualifying, that I hadn't unpacked at the time when the staff member was in my room, that this was a known issue and that the hotel appeared to not be at full occupancy, why on earth was I not offered an alternative room?