This hotel charges Londons west end prices but does not give the service you would expect. They may have non complaining customers due to is location and uppper class aging clinentel. The hotel boasts an In house Indian restaurant. On my first night i orderd a meal and i can honestly say it was the worst i have ever had and the most expensive. Most was from a packet, the chicken had been water induced, the sauce was week. The whole meal was non authentic. I hate complaining but when i did to the manager all i got was the responce ' But the chef is from Kathmandu?.no apology was offered , he was in fact aghast that i had compalined and said he would get back to me, which he did not. When i checked out the following day i was met with the same poor eccuse from the duty manager she also said i will get back to you. 24 hours on and no responce .Overall lack of responce from the managers is appaling, as is the food and the hygine. Eg smears on cutlery and glasses. I therefore do not recommend this hotel unless you are ok with sky high charges, poor hygine, and bad managment. I was at one stage expecting Basil Faulty to make an appearance. I would imagine now i am posting this they will respond. Lets see.