We stayed for a few days during Christmas. I see all the other nice reviews, so I believe we got the worst room: the bathroom door will not close completely without pushing it hard to close, the TV volume could not be turned up or down, the telephone did not work for our entire stay, the wifi did not work on two separate evenings. But what upset me the most was the issue with AC. On Dec 26, the AC stopped working. We reported the problem to the front desk. However, we had to stay the entire afternoon and night in an overheated room because the resort did not have a technician onsite. Their excuse was Christmas. They did not offer a different room, saying they were fully booked, nor offered any other compensation, and they did not try to be helpful at all. Expedia shows four stars for this room, but I would barely give it three stars. We will never return.