The owner was very helpful up until the moment he made sure we reserved the caravan . After that he did not bother to answer any more questions. We wanted to know if we could leave our luggage somewhere as we arrived earlier but there was no reply. A welcome email was sent when we were on the train , on the way to the accommodation, informing us that we need our own sheets, duvet covers and pillow cover. We had to buy our own . As we arrived the kitchen floor was full of ants and we had to buy some disinfectant and spray salt water to make sure at least they don’t get to out kids’ bed. But unfortunately they did. My son woke up with a massive itchy rash on his leg . The ants were everywhere, even on his pillow and bed sheet. The internet is as also not working and had to use our own data. I called the owner, mr Mohammed , to inform him about what was going on and he showed no sympathy at all and kept saying that the ants might be there because of the rain and they will have a look . He then mentioned that the internet was a discretionary added service that was not actually included in the price of our accommodation. He provided us with a number to book an engineer and sort it ourselves. We tried to spend as much time as possible away from the caravan because of the ants invasion. We were not able to even enjoy a cup of coffee. And there was no outdoor table or patio in front of the caravan to sit . It was by the main road and had to put up with all the noise.