We spent two nights at Villa Oriana Relais and wanted to like. However, the first day we arrived (Sunday), the toilet did not work. We were told it could not be fixed, because plumbers had the day off. Ok……
We were given a bucket, and for the whole day and night had a non-functioning toilet. We were also given a key for a toilet we could use two floors below us.
While we like the property and the villa overall, all we were basically told was “ we are sorry”. No compensation, no “sorry we will give you your money back for the day”, just an excuse that “plumbers were all at the beach on Sunday”……The Villa was expensive, and literally nothing for the first day and night. Just a bucket.
Hope you don’t get a bucket and nothing to show for it. The family is nice, the breakfast is nice, blah, blah, blah. But no effort to switch our room and no compensation for having to use a bucket.
Sorry, but now you know the risks…,..