The cleanliness of the hotel was shockingly poor. Upon entering the room, I was greeted by stained carpets, dusty furniture, and a weird odor that permeated everything. The bathroom was no better, with visible mold in the corners, grime on the tiles, clogged sink & bathtub and brown stains on the ceiling on the wall behind the toilet (room 430), which I can only assume was feces. It was clear that cleanliness was not a priority here. The one meal I ordered at their bistro was inedible (rotten lettuce & tomatoes, rubbery chicken and hard quinoa). I took it back down to the bistro but they refused to refund it. But the horrors didn’t end there. One night, I was shocked when a stranger attempted to enter my room. After confronting him, he showed me an access card issued by the front desk, proving he had been checked into my room. It turns out they had double-booked my room and failed to communicate this to me. Despite my reservation clearly stating a check-out date two days later. As a result, I was abruptly relocated to another room in the middle of the night. This incident disrupted my work trip significantly, leaving me exhausted and unprepared for the following day's meetings. The inconvenience and stress caused by their negligence were beyond frustrating. Overall, my experience here was nothing short of a nightmare.