Booked two rooms for a group trip to Hershey Parks. Two rooms with one adult and two school aged children per room. Requested connecting rooms. At check in, parking lot was empty and it took ten minutes to check in.
Received one set of keys and inquired if rooms were connected and they said no and were very confused. I said I booked two rooms, is there a way to connect them. When they checked my booking they saw their error, and "upgraded" one room to a suite, that connected to the other room. The suite included a sofa bed as well. Kids were thrilled to no longer have to share a bed. But no additional linens were provided for the sofa bed.
And when removing the cushions to set it up, it was disgusting - covered in debris, crumbs, animal hair, etc. The one bed, which appeared clean, had dog prints staining the sheets in multiple locations.
Pool was closed with a handwritten sign saying for our safety, and the pool looked like a petri dish. Kids were disappointed that we couldn't use it during the 96+ degree heat wave in Hershey, PA.
Multiple rooms along our hall were propped open for repairs using the door lock. Giving off very ominous vibes along the corridor where anyone could go in and out of those rooms unchecked.
Products provided in bathroom were very poor quality. And no shelf in shower proved to be very inconvenient for the toiletries we brought.
But I guess I got what I paid for and saved money.