Alessandra was a complete angel! She looked after us from beginning to end, ascertaining that we had everything we needed for our entire stay. When she realized that I needed disability assistance at the train station, she went out of her way to make the necessary calls and refused to charge me the respective fees. On the morning of our departure, she made sure our taxi arrived. When she saw us encounter a problem, she rushed over to solve it. She will, most definitely, make your stay a special one!