Valet was chaotic! Not exactly their fault, it was an extremely busy weekend. The Valet line was wrapped around the corner of the street and impeded traffic very badly. This made a lot of people not waiting for valet extremely angry. Felt unsafe while waiting for it. Once we did get to Valet, I felt rushed and no one asked if I needed a trolley to bring my luggage upstairs with. We were staying for multiple nights so we had quite a bit of luggage. They did eventually bring us a trolley, but it only cost more time backing Valet up even further. Despite the chaos, the gentleman were very kind and patient, took great care of my car, and even fetched an item I forgot in the vehicle for me. The hotel is absolutely beautiful. One of the most beautiful lobbies ive ever seen. The room was very nice and clean. Super comfy bed. Shower had very little pressure and doesnt get very hot. TV was not able to be viewed from any of the seating or bed. All in all it was a fantastic experience. Will visit again. The restaurants and bars in the building are also incredible!