The hotel is placed in a beautiful surrounding, that you almost always have when visiting Ravello; Villa Fraulo has a good location, but the service is bad and the hotel itself is dirty, and the attention to the guests is careless. I stayed in a suite, which bathroom was dirty, i asked reception to please send someone to clean it, and it did not happen. i had to strongly claim a clean room and waste two hours in having it. it's a five star hotel but the employers at the reception let you feel like staying in a stable. the spa was not working. the fridge was not working. almost 300 euros room and not even a complementary bottle of water... again, the structure is nice and the view is incredible, but the staff makes you run away from the hotel...