The staff and owner,Joanna,were absolutely wonderful and accomodating! Alexia,the manager,was very communicative and helpful with her suggestions,what to do,where to dine. The Gardens are beautiful and peace filled. My husband commented how relaxed he was. He even spent time outside! With beautiful nature,you must be prepared for the mosquitoes! I highly recommend this hotel if you find yourself in Ajijic. Also, check out the boutique!