Initially booked in and advised we had booked a twin room and not double which was clearly stated on the bokking voucher. After changing room, then advised lift out of order, and probably back on the following day, but during our stay was never switched back on, during 3 days. They have NO other lift, not even a service lift to offer disabled customers, so very slowly I climbed the stairs. Good job our room was on the 2nd floor. Then decided to use the pool area, which was not clearly sign posted, apart from saying on ground floor, so down the stairs we went, to be told back up to first floor, across landing and down to ground floor! Changing rooms dirty, no lockers and water rather cold, but unlike many hotels at kleast it had a pool and hot(tish) tub. Rooms large with all facilities, but could do with a good clean/upgrade, as could the bathrooms. Breakfast plentyful and very nice. Very attentative staff.