The hotel overall is good, but not great. Hotel's design, construction and the beach is nice. Unfortunately they have lousy management team.
1. We booked a Double Bed Room, but we ended up having 2 twin bed joining together, pretending to be a double bed. And the bed split into half in the middle of the night!
2. We booked a shuttle bus from Oia to the hotel, when we purchase the ticket in the morning, we ask where the bus meeting point is, the hotel staff who sells the ticket said he doesn't know.... all he knows is that the bus leaves at 8:30pm. So we asked the bus driver (not sure if he understands English or not), but at the end no one tells us where to find the bus. So we decided to head out early to find the bus at 8:00pm, local residence showed us where the bus usually parked. By 8:15pm, we found the right place and waited for the bus to pick us up. By 8:30pm, the bus still haven't arrived, so we called the hotel, they said the bus have left and they'll send another bus to come and pick us up. (Which the whole situation ended up at 9:30pm). It's frustrating that they do not know where the pick up point is, even more frustrating is that apparently the bus leaves at 8:00pm not 8:30pm. How can you sell us ticket when you don't know when and where the bus will leave!?
3. The manager of the hotel have a car to send you to the airport (5 mins drive) and they charge you 9 euro per person! Overcharge and rip off!
4. No room service!