This was my third time staying here, and sadly, it was the worst. We arrived slightly early but had to wait until the exact check-in time. The two-bedroom apartment had a strong fishy smell in the kitchen and poorly maintained cookware. Despite requesting large beds in both rooms, one had two small single beds. Cleanliness was the worst we've experienced so far.
The sauna was tiny and packed with over a dozen people—felt more like a public bath than a hotel facility. We paid $50 for a late check-out (until 11am), but with kids, we couldn’t finish breakfast until 10:20am. When I asked reception to extend to 12pm and offered to pay extra, they refused with a cold attitude and said to be out in 10–15 minutes.
Breakfast was disappointing—stale bread, smelly cups, and tasteless food. The staff at reception showed no kindness or flexibility, and I felt their attitude was discriminatory. As an Australian resident, I’ve never had such a poor experience at this price point.
This hotel acts like they don’t care because they’ll get other guests anyway. For this cost, I expected much better service and quality. Will never return.The only positive was the location and ocean view, which we've enjoyed in previous visits. However, this time, poor cleanliness, rude reception, and low breakfast quality ruined the experience. The lack of flexibility and hospitality was shocking for a hotel of this rating.