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The Douglas Hotel

3.0 star property
City-center Hartlepool guesthouse with bar/lounge

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Photo gallery for The Douglas Hotel

Terrace/patio
Reception hall
Iron/ironing board, free WiFi, bed sheets
Front of property
Reception
In the heart of the city, The Douglas Hotel offers a warm welcome with a bar and free in-room WiFi. Connect with colleagues in meeting rooms or plan your next event at the banquet hall; tour/ticket assistance is also available to help you explore.

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Air conditioning
  • Non-smoking
  • Free WiFi

Main amenities (4)

  • Bar/lounge
  • Meeting rooms
  • Tour/ticket assistance
  • Banquet hall

Feel at home (5)

  • Private bathroom
  • Television
  • Coffee/tea maker
  • Bathtub or shower
  • In-room climate control (air conditioning)
The current price is $39
$55 total
includes taxes & fees
Feb 23 - Feb 24

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Twin Room, 2 Twin Beds

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, 2 Twin Beds

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe or closet
  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe or closet
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 1 Twin Bed

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Twin Bed

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe or closet
  • 5 sq m
  • Sleeps 1
  • 1 Twin Bed

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The price is $57
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includes taxes & fees
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About the neighborhood

Map
2 Grange Road, Hartlepool, England, TS26 8JA

What's nearby

  • Hartlepool Maritime Experience - 15 min walk
  • Museum of Hartlepool - 17 min walk
  • Monkey Statue - 4 min drive
  • Seaton Carew Beach - 8 min drive
  • Riverside Stadium - 21 min drive

Getting around

  • Durham (MME-Teesside Intl.) - 38 min drive
  • Seaton Carew Station - 5 min drive
  • Hartlepool Station - 10 min walk
  • Billingham Station - 18 min drive

Restaurants

  • ‪The Showroom - ‬5 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪King Johns Tavern - ‬3 min walk
  • ‪The Park Inn - ‬6 min walk
  • ‪The Mill House - ‬8 min walk

About this property

The Douglas Hotel

Located near a train station, The Douglas Hotel is a great choice for a stay in Hartlepool.

Languages

English, Hindi, Urdu

At a glance

DONE

Hotel size

    • 17 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: noon; Check-in end time: 10:00 PM
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10:30 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • There is no front desk at this property
    • The host will greet guests on arrival
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Bar/lounge

Working away

  • Meeting rooms

Services

  • Tour/ticket assistance

Facilities

  • Banquet hall

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Towels

Stay connected

  • Free WiFi

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Douglas Hartlepool
Douglas Hotel Hartlepool England
Douglas Hotel Hartlepool
Douglas Hotel
OYO Douglas Hotel
OYO The Douglas Hotel
The Douglas Hotel Guesthouse
The Douglas Hotel Hartlepool

Frequently asked questions

Does The Douglas Hotel offer free cancellation for a full refund?

Yes, The Douglas Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Douglas Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at The Douglas Hotel?

Sorry, there's no onsite parking at The Douglas Hotel.

What are the check-in and check-out times at The Douglas Hotel?

Check-in start time: noon; Check-in end time: 10:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10:30 AM. Late check-out is available for a charge (subject to availability).

What's the area around The Douglas Hotel like?

The Douglas Hotel is in the heart of Hartlepool, a short 15-minute walk from Hartlepool Maritime Experience and 8 minutes' walk from Victoria Park.

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The Douglas Hotel Reviews

Reviews

7.0

Good

7.8/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

7.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Good nights sleep
Decent for a night stay. Room was clean
Michael, 1-night trip

10/10 Exceptional

Really laid back and one of the only hotels who welcome homeless amazing people
Katlyn, 1-night trip

8/10 Very good

Parking restrictions on streets around hotel
Matthew, 1-night trip

10/10 Exceptional

Great experience!
Great stay and good prices, good amenities nearby as well.
Faisal, 2-night trip

8/10 Very good

Good location and was walkable to town
Brian, 1-night trip

2/10 Poor

We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel
Kim, 2-night trip

6/10 Good

Very dated could do with painting the room and furniture is falling apart towel had holes in it
Michael, 4-night trip

10/10 Exceptional

Good Value
Effective. Good bed. Good Wifi. Clean.
Svein Ola, 1-night trip

6/10 Good

Cold shower!
Room was clean and comfortable but a cold shower is unacceptable
Darren, 1-night trip

8/10 Very good

Visit to Hartlepool
The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.
STEPHEN, 2-night trip

2/10 Poor

The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com
Stephen, 2-night trip

6/10 Good

Get what you pay for
Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long
Bill, 1-night trip

4/10 Fair

In the middle of a badly needed refurb.
The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly.
Will, 1-night trip

6/10 Good

Barely adequate
I guess you get what you pay for! Could not login to connect to wifi. Spoke to someone on the phone and met no-one.
Peter, 1-night trip

6/10 Good

I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems.
David, 1-night trip

4/10 Fair

Tiny room, small bed, no staff around, two of four light fittings broken, only extremely limited choice of TV (only two channels working), very hot room (no AC or fan), more like a hostel than a hotel - not a welcoming place...
Thomas, 2-night trip

6/10 Good

Basic hotel but with parking issues
Very basic hotel (which was expected considering the price) and the room was VERY tired looking with what looked like a repaired (but not painted) ceiling and the worst view of any hotel I've ever stayed in. I do have an issue with the parking, It is listed as having parking, which I queried to be told that it was residential on street parking, which would be a problem if I checked in before 6pm or out after 8am, as outside of those times, the parking is permit only.
Richard, 1-night trip

2/10 Poor

Absolutely disgusting! room hadnt been clean empty bottle of vodka left in room from previous person. Dead flys stuck to wall used sugar packets left on floor. Stained carpets all round dirty room. Bathroom walls cracked. No bar or restaurant open. Will not be returning!
Danielle, 1-night trip

2/10 Poor

Unacceptable customer service
I got there, knowone to greet us, they couldnt find our booking, so we had to find another hotel last minute, paying extra money we did not budget for. At 2am the hotel emailed, stated they could not facilate a room, and now after 6 days I am still trying to get our money back.
brett, 3-night trip

2/10 Poor

Don't recommend this hotel to anyone
Only ever talked to the owner by phone, who sent me a text with a room number, to find someone else in that room. Rang up again and he sent a second text for a different room. No towels or cups in the room, rang up again, and we found them left outside our door on our return but only 1 large towel and 1small, and cardboard cups. No hot water at all, in sink or shower for the 2 days we were there. TV remote not working. Other people in other rooms had the same problems - see photo
Cynthia, 2-night trip

2/10 Poor

The hotel should be closed down as is not fit for purpose our room was flood on the first morning i got up and no electricity they moved us to another bedroom and the water was starting to come in to that one aswell they then moved us to another one where the toilet was not fixed to the flooring and was leaking aswell the hotel is filthy. My sister-in-law room they had no hot water another person in room 4 had no hot water and no electricity i have videos and photos. And im looking for a full refund
Patrick, 3-night trip

2/10 Poor

On arrival windows wide open. Freezing cold. This was to try and get rid of the smell of damp. Black mould on the walls. No cover on the light. Door handles snapped off. Unable to lock window. No hot water pressure. Lates of dust on bed head. Seat threadbare. No one on reception no staff available on phone. I left. Has to be the worst hotel I’ve ever been in.
Michael, 1-night trip

2/10 Poor

Room not clean, fire alarm went off at 5.30am, everyone standing outside for half an hour, tried calling both numbers for the hotel and out of hours, no one answered or called back, after an hour standing in the rain with obviously no staff on site we re entered the building potentially risking our lives and got our bags and left, we continued our sleep in the vans… I’m presuming they’re housing homeless as young kids were partying till around 3am in one of the rooms, very noisy - absolutely no good when you need to sleep and have work the next day
2-night trip

2/10 Poor

Poor
Hotel was easy enough to find from the train station. Upon arrival, reception un-manned and a phone number to call to gain access. Restuarant, bar and other facilites not open and seemingly untouched for years, all seemed very un-secure. Room was open with key on bed, not hoovered and hald eaten condiments. No tea or coffee facilites and masking tap round he floor in bathroom where decoration had taken place? Overall very grimey and dirty albeit bedding seemed clean enough. Does anyone actually manage this property? No staff present at all and seemed like no care or attention given to this hotel for many many years. Speaking with locals, their response when mentioning where we were staying was somewhat to be desired. Honest review, do not book this hotel until it has been closed, refurbished and rightly cared about.
Dan, 1-night trip

4/10 Fair

Real life Faulty Towers
A very basic and poorly maintained hotel. Upon arrival 7pm(ish) I was greated with a locked front door and a note on it saying to call the main hotel phone number. A man answered and directed my attention to a key pad on the wall, to type in a code for access and directed to my room. My room was a fair size but very basic. The whole place needs a lot of TLC. Taps were loose, other fixtures and fittings broken. Spot mould on walls and ceiling in bathroom. Signs of water damage on the walls around the window. There wasn't even a spoon with the tea and coffee set. Stiring my tea with my car key had to do. I managed to trip both the sockets and lights breakers when attempting to turn on the towel rail. An hour wait for the breakers to turned back on wasn't great. Especially, when I was told someone would be there in around 15-20mins. And to top things off, I got woken by drunken couple, in a neighbouring room, arguing and slamming doors at around 1:15am, which went on till gone 3am. So, all I can say is stay well away
Steve, 1-night trip