It started out bad and only got worse. We showed up for check-in around 5:30 pm and, after climbing two flights of stairs, found nobody around for reception. After waiting well over 10 minutes, a woman showed up to give us our key. When, after another two flights of stairs, we got to our room, the initial look of the room was promising. The wallpaper and bedding looked lovely. The bathroom, not so much; the toilet had a pubic hair on the seat and the shower had hair in it. I was disappointed and immediately sent a message to the property cancelling my second night that I had booked. Had I not been exhausted from the long drive from Skye (and the many steps), I would have packed up and left that night. There was no "restaurant" as advertised, so we left to find dinner and enjoy Nairn Beach. At bedtime, I noticed there was a window above the room door that prevented a totally dark room. Next morning, bright and early, we went to check out. I explained to the same woman who gave us the room key the previous evening that I had cancelled my second night, not because of the many stairs, but because of the dirty bathroom. The woman asked to see pictures, which I had taken, and then said she personally cleaned all the rooms herself and those hairs were not there before I got the room, accusing me of planting them. I, of course, took offense to this and we "had words." I am a nice person and rarely confront people, but this was ridiculous. I would definitely not recommend this place.