The staff were great. They really did their best with everythig asked of them, and did so with sincerity (eg when I asked for some ice, when my key card did not work, repeatedly, and I had to change rooms, when I sought assistance to find a tuk-tuk and driver for half a day. But this did not complety cancel out so many negatives: the lack of water pressure made taking a shower seem like I was showering under a dripping tap, bathroom doors with significant water damage, uncomfortable mattress, bottom sheet which was not a fitted sheet and was smaller than the mattress so that during the night I ended up sleeping directly on the mattress, no wifi whatsoever in rooms, with only reliable wifi being in the lobby, where there were no comfortable spaces to be working with a laptop. Photographs on web pages are completely inaccurate. It does not deserve its 4 star rating - even 3 stars would be too generous.