The best thing about this hotel is its location. It is next to the central station and the Cologne Cathedral. It is also within walking distance to Ludwig Museum, the famous bridge with locks on the rail, and the old town center. The service of the staffs varied, depending on the time of the day. The lady who checked in us was really friendly and efficient, but when I asked about the heating in the room later on with a gentleman, he was not that helpful. The room we stayed was big, but there was a smell of smoking although it said this was a non-smoking room. It was cold that day and we could not figure out how to turn on the heating. Although I don't mind at all, the room key was an old, traditional metal key instead of the room card.