Was 2 hrs into a 3 hr journey to Skegness, received a text of oyo hotels saying a refund was going to returned to my bank,rang oyo customer service which was shocking to say least,the hotel was booked on free cancellation and pay on arrival, I checked my online banking and had the room price of £84 deducted from my account, spoke to 2 representatives from oyo but had no joy, so carried on to Skegness on arrival spoke to manager my booking wasn't even in there system, but I showed him my email confirmation of hotels.com, he offered my an alternative family room but not the one I booked but was glad to have a room after a 3 hour drive, the hotel wasn't anything like the photos on hotel.com the hotel was in need of some tlc outside and inside, we was given a room with 2 double beds instead of a double and 2 twin beds, that was fine like I said previously at least we had a bed for night,the manager was very good though and his staff was fine as well, it said on web site breakfast was available for £5 per person but I was told it wasn't available, we didn't spend much time there just slept there