The view is killer, the service not so much. 1. No phone in the room, unheard of. 2. TV is tiny and not working, it took them three days to replace it with one that we had to configure ourselves (it was a ROKU TV), only streaming services most of them worked but some didn't since we were in MX. Just as small and since the room was so huge, so kind us useless. 3. We asked four times for additional pillows, and it took three days until we finally got them. The restaurant upstairs is excellent, and so is its sister Hotel Tentaciones. The owner, Carlos calls himself the Architect was very friendly, but that doesn't make up for the lack of responsiveness from the staff. Also, since it's surrounded by greenery, there are giant ants, salamanders, and many flying, biting insects. I counted 23 on myself. So five stars, I don't think so. Nevertheless, I would go back there equipped with Bug Spray and make sure that all is in working condition in advance.