After sampling the cocktail menu, all of which were fantastic, I misplaced my cashmere hat. The next day I enquired with Joyce, part of the reception team, and not only did she find it but tracked me down on social media to let me know (I failed to leave a full contact number).
Such dedication to customer service was phenomenal.
Thank you from the bottom of my heart and top of my warm head!
The rest of the team had already been fantastically attentive without being intrusive.
The whole feel of the hotel was exceptional, we will be back.