Carla and her whole team, especially Francesca and Pierre-Carlo, could not have been nicer or more helpful. A couple of minor glitches in the room were fixed perfectly and immediately. We wanted for nothing and they all were eager to make suggestions and reservations and give directions about anything and everything in Ischia. The hotel is lovely, immaculate, and perfectly taken care of. Our room was big and bright, with a nice-sized terrace overlooking the sea and beautiful Sant’Angelo. Our only caveat would be to avoid the restaurant for dinner. Although the food was good, the service was atrocious. We were shocked because the service was so great in the hotel but then we learned that the restaurant is independently run and really has nothing to do with the hotel. There were quite a few stairs, but absolutely no problem for us. The staff saw to it that our bags were in our room when we came back from lunch to check in, and, of course, were brought down when it was time to leave. What a lovely and peaceful village, especially because there are no cars allowed. We can’t wait to come back!