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Casa del Árbol Condo

3.0 star property
Aparthotel with outdoor pool, near Quinta Avenida

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa del Árbol Condo

Terrace/patio
Interior
Lobby sitting area
Point of interest
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Airport transfer
    Airport transfer
  • Parking available
    Parking available
  • Lounge area
    Lounge area
  • Pool
    Pool
  • Kitchen
    Kitchen
  • Refrigerator
    Refrigerator
Main amenities
  • 30 apartments
  • Housekeeping once per stay
  • Outdoor pool
  • Breakfast available
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Front-desk safe
  • Concierge services
  • Luggage storage
  • Limited hour front desk
Feel at home
  • Children stay free
  • Kitchen
  • Separate dining area
  • Separate sitting area
  • Premium TV channels
  • Garden
The price is $26
$34 total
includes taxes & fees
Nov 22 - Nov 23

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Apartment, 2 Bedrooms, Kitchenette

Minibar, in-room safe, desk, free WiFi

Junior Apartment, 2 Bedrooms, Kitchenette

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Flat-screen TV
Ceiling fan
  • 65 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 King Bed, 2 Twin Bunk Beds and 1 Twin Sofa Bed

View all photos for Deluxe Penthouse, 1 Bedroom, Executive Level

View from room

Deluxe Penthouse, 1 Bedroom, Executive Level

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Flat-screen TV
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Exclusive Penthouse, 1 King Bed

Exclusive Penthouse, 1 King Bed | Minibar, in-room safe, desk, free WiFi

Exclusive Penthouse, 1 King Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Flat-screen TV
Ceiling fan
  • 62 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment, Multiple Beds, Kitchenette

Minibar, in-room safe, desk, free WiFi

Superior Apartment, Multiple Beds, Kitchenette

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Flat-screen TV
Ceiling fan
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

Standard Apartment, 1 King Bed with Sofa bed, Kitchenette | Minibar, in-room safe, desk, free WiFi

Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Flat-screen TV
Ceiling fan
  • 40 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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includes taxes & fees
Nov 29 - Nov 30
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About the neighborhood

Map
Calle 21 Sur con Diagonal 85 Sur, Mz. 275 Lotes 24 y 25, Playa del Carmen, QROO, 77712

What's nearby

  • Quinta Avenida - 3 min drive - 2.7 km
  • Playa del Carmen Maritime Terminal - 5 min drive - 3.3 km
  • Xcaret Eco Theme Park - 11 min drive - 8.1 km
  • Mamitas Beach - 12 min drive - 5.2 km
  • Playa del Carmen Main Beach - 13 min drive - 3.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Cozumel Intl. Airport (CZM) - 13.3 miles/21.4 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Amor a Mar - ‬11 min walk
  • ‪Rolandi's - ‬3 min drive
  • ‪The Wolf Specialty Coffee - ‬3 min walk
  • ‪Don Sirloin Playacar - ‬2 min drive
  • ‪El Gran Taco - ‬11 min walk

About this property

Casa del Árbol Condo

At Casa del Árbol Condo, you'll be just a 5-minute drive from Quinta Avenida and Playa del Carmen Maritime Terminal. Guests can take a dip in the outdoor pool, and freebies like WiFi and wired internet are added perks. Conveniences like kitchens are in all apartments, along with balconies or patios and flat-screen TVs.

Languages

English, French, Italian, Spanish

At a glance

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
  • Contactless check-in available
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transportation

  • Free offsite parking within 49 ft
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Family friendly

  • Children stay free (see details)

Kitchen

  • Refrigerator (full size)
  • Cookware/dishes/utensils

Dining

  • Local cuisine breakfast available for a fee daily 7:30 AM–11:30 AM: USD 8 for adults and USD 6 for children
  • Minibar

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Free toiletries
  • Towels provided

Living spaces

  • Dining room
  • Sitting area

Entertainment

  • 32-inch flat-screen TV with cable service

Outdoor areas

  • Terrace
  • Balcony or patio
  • Garden

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • Elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Luggage storage
  • Safe at front desk
  • Front desk (limited hours)

Things to do

  • Bicycle rentals on site

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 30 rooms
  • 5 floors
  • 1 building
  • Built in 2018

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Service fee: 4 percent

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately USD 8 for adults and USD 6 for children
  • Airport shuttle service is offered for an extra charge of USD 110.00 per vehicle (roundtrip)

Policies

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards. Cash is not accepted.
This property is professionally cleaned.

Also known as

Casa Árbol Condo Playa del Carmen
Casa Árbol Condo
Casa Del Arbol Del Carmen
Casa del Árbol Condo Aparthotel
Casa del Árbol Condo Playa del Carmen
Casa del Árbol Condo Aparthotel Playa del Carmen

Frequently asked questions

Does Casa del Árbol Condo offer free cancellation for a full refund?
Yes, Casa del Árbol Condo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Casa del Árbol Condo?
Yes, there's an outdoor pool.
Are pets allowed at Casa del Árbol Condo?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Casa del Árbol Condo?
No, unfortunately, but there's free parking nearby.
Is airport shuttle service offered by Casa del Árbol Condo?
Yes, an airport shuttle is available. The charge is USD 110.00 per vehicle roundtrip.
What are the check-in and check-out times at Casa del Árbol Condo?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Casa del Árbol Condo and nearby?
Casa del Árbol Condo has an outdoor pool and a garden.
Does Casa del Árbol Condo have a kitchen or kitchenette?
Yes, there is a kitchen which also includes cookware and a refrigerator.
Does Casa del Árbol Condo have any outdoor private spaces?
Yes, each apartment features a balcony or patio.
What's the area around Casa del Árbol Condo like?
Casa del Árbol Condo is in Ejidal, a short 12-minute walk from Centro Maya Shopping Center.

Casa del Árbol Condo Reviews

Reviews

8.2

Very Good

8.2/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Everything great for the price
nancy, 1-night family trip
Verified Expedia guest review

2/10 Poor

This shouould be for a child. Do not advertise that you have a kitchen when there are no utensils other than One plastic spoon, one broken pot two lids that dont match anything. Plus no drinking water the soap is in a ketchup bottlle
Victoria, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Francisco, 2-night trip
Verified Hoteles.com guest review

8/10 Very Good

Everything has been said on previous reviews.
Thomas, 7-night trip
Verified Expedia guest review

8/10 Very Good

Alvaro, 1-night trip
Verified Expedia guest review

8/10 Very Good

Not much has changed from previous stays at this property. The staff are friendly and helpful, willing to provide service when required. The area around is not a reflection on the property itself, because it is located in a residential part of the city. Management have attempted to maintain the property to a good standard, especially after the recent storm weather! Overall I chose this property because I have had long stays in the past, which had been comfortable, and the rates are very good.
Thomas, 7-night trip
Verified Expedia guest review

2/10 Poor

Very inconvenient location it is not possible to walk from the hotel you would need to take a taxi. The pool advertised is so small and dirty you definitely cannot swim in it you could maybe stand in it or just put your feet in but it’s in such an awkward spot there was never anyone using it. There was no breakfast available and no rooftop terrace as promised. The safe didn’t work, the TV didn’t turn on and was so tiny and when we would come back at the end of the day we would find our room an absolute sauna as the fan and AC were shut off by the staff. Would definitely not recommend staying here we ended up moving to a different hotel. It was our honeymoon and we were so disappointed. We tried reaching out to Expedia but we’re not able to receive any compensation. Do not book
Amber, 7-night romance trip
Verified Expedia guest review

4/10 Fair

Apartment was clean but warn out. Paint was warned off on doors and walls, toilet seat bolts rusted off, stove was covered in rust and baked on grease, dishes stained from years of use, and broken safe. The kitchen was not functional. Fridge did not cool, stove propane full but could not get pilot to light, minimal cookware. Selected condo to prepare meals, had additional $2,000 in food expenses since no functioning kitchen. Not told until arrival that you could not flush toilet paper down the toilet. This is common but it was not stated on Travelocity posting. Pictures on the posting were misleading. Property owners posted pictures for all the units available plus sister property. Pictures I thought would be our condo turned out to be for Casa Luca. Pictures must be from first built because the unit was very much worn out and not fresh as the pictures displayed. Pictures gave an appearance of more space. 2nd bedroom did not have air conditioning unit. Door must stay open at nighttime to receive cool air from common aera. Cement furniture and bed bases with thin mattress. This is common but should have thicker padding to not feel cement while sleeping. WIFI not consistent. Strong signal if in the common area but no signal in bedrooms. Pool was small and close to units. Pictures made pool appear larger and hid closeness to the first-floor units. To respect tenants, we could not use the pool as we would accidently splash on to their sitting area or the kids. Loud neighbors.
Verified Travelocity guest review

10/10 Exceptional

I appreciate that at the hotel was calm, it's about 20 - 30 minutes from downtown, so without any city noises. The service was nice and helpful if you needed some information.
Adrianna, 12-night family trip
Verified Expedia guest review

8/10 Very Good

Met our needs. Basic room with kitchenette. Clean, quiet, reasonable price.
Suzanne, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Mauricio, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

super happy, I just love the place.
SALVADOR UBALDO, 8-night family trip
Verified Expedia guest review

6/10 Good

Great spot if you want to be away from the downtown area. Trying to get a taxi is very challenging and costly.
Paul, 3-night trip
Verified Expedia guest review

10/10 Exceptional

srujana, 2-night trip with friends
Verified Hoteles.com guest review

2/10 Poor

Filthy. Dripping AC in room. Unacceptable!
Robert R, 7-night trip
Verified Orbitz guest review

2/10 Poor

Terrible experience, our flight was delayed and we landed 11pm and we arrived at the building and no one was available and no one answered the phone when we tried calling to say we would arrive after 10pm. I hope they do the right thing and refund my money back.
Silvino, 1-night family trip
Verified Expedia guest review

6/10 Good

Andrea, 3-night trip
Verified Expedia guest review

10/10 Exceptional

This location is off the beaten path and away from the loud and overwhelming tourist zone of the Playa. Note that there is a shopping centre, grocery store and Oxxo all within a 15-minute walking distance. The staff Susy and Eric were incredibly friendly and amazing property hosts. The penthouse room was clean, spacious and the bedroom was comfortable and cool. Note that the room is on the top floor so the sun will heat up the cement and the A/C in the living room will not always be able to compensate. Get a cheap stand-up fan at Walmart and problem fixed!
Denis, 6-night trip
Verified Expedia guest review

2/10 Poor

They layout was nice but it was far from everywhere and it looked like it was in a bad area i took off with in 10min of getting there got a different place to stay
Jaime, 3-night trip with friends
Verified Expedia guest review

8/10 Very Good

Decent stay for the price!
Our stay at Casa del Arbol was great! The pictures weren't 100% accurate but we got a GREAT price so were not complaining. The place was very clean. There was no patio furniture or anything outside on the huge patio.. just a cement table. Unfortunately the receptionists couldn't remember the wifi passwords so we had no wifi for the first night. We also noticed that the shower and the bathroom tap were shocking us while using the water. We did feel a little unsafe and that the electrical definitely isn't up to our standard. But again, we paid next to nothing for this penthouse so it wasn't the biggest deal. But this room was in a nice, safe and quiet location in Playa and allowed us to easily explore the city.
Sarah, 2-night trip
Verified Hoteles.com guest review

2/10 Poor

Sergio, 7-night trip
Verified Expedia guest review

10/10 Exceptional

MARIA MAR, 1-night trip
Verified Hoteles.com guest review

4/10 Fair

The room was on 4 th floor with an elevator that got stuck 2x my husband had to force the doors open. The beds were hard as rocks. The whole condo was infested with ants. No one at front desk before 8:30 am or after 7pm
MINERVA, 6-night family trip
Verified Expedia guest review

8/10 Very Good

This is a great place to stay at Big plaza just walking distance (for those who enjoy walking) The rooms with kitchenette are excellent and convenient. Will definitely stay again if i go back to playa del Carmen
Jeanette, 5-night romance trip
Verified Expedia guest review

8/10 Very Good

Sommer, 4-night trip
Verified Expedia guest review