Suites Family Emotion by Marival Resort - All Inclusive

We were pretty disappointed in our stay. The food is subpar at best. We ended up eating out for every meal. Even breakfast, which is hard to mess up, was gross. The alcohol is watered down. The bartenders were super nice though. What really set me off is that of all the beach beds, you can’t use any of them. We paid nearly $5,000 for a week, but weren’t allowed to lay on them because we aren’t time share members. We’ve never been to a resort that didn’t allow the use of beach beds by its guests. The bell man was the nicest person. He gave us a lot of good food recommendations and really took to our son. We are thankful for him! Overall we wouldn’t visit this resort again, and I would not recommend this to our friends.

We had the most amazing time with our kids (4), (4), and (2) at the Maribel emotions with the family suite package! The staff was amazing, especially Karina our concierge. The room was excellent, the food was amazing and they all made us feel so welcome. Highly recommend

First impression was not well but I don’t blame the hotel, we arrived from a long flight to hot humid temperature dealing with all the revisions and restrictions and once we got past this stage. We relaxed and enjoyed the beautiful view and delicious food everything was great all the staff were polite and very helpful. Karina from concierge was very attentive during our whole stay making sure we had a great time.

The service provide by staff is pretty good; however the property rooms are very old.

The cleaning staff, bartenders, (especially Enrique, Alexis, and Juan at the pool bar) are friendly and hard working and Marguarite at the towel station is very sweet. The staff is very hardworking and friendly. We went during March break this year and it was a great experience. We didn’t to enjoy it as much this Christmas time. The pool was overcrowded with kids playing with large floats, so we moved to the adult pool , where unfortunately there is no pool bar, and people didn’t respect that kids were not allowed, and rules were not enforced at all. The hot tub was also adult only and it was packed with kids. The bathrooms near the pool areas were dirty. The food at the buffet was inedible..all the meat was dried out and the salad bar was sparse and lacked variety especially on a Christmas Day. 10days was long we were happy to get real food. But we did have a good time as a family and kept it positive. I just won’t recommed a long Christmas there. La Perfola and Almalfi was great for dinner. Judith and the lobby bar kept us laughing at after dinner drinks!

Our stay was excellent we had help from Karina and Enrique from the family emotions package and it was the best experience, they explain what we had access to and made sure our stay was the best.

Room was always cleaned. Bartenders by the pool were always in a great mood! Staff was very welcoming

Concierge ( Enrique y Karina) were fantastic, always ready to help.

We loved the concierge that we had, Karina Galaviz Medrano. She is outstanding, very professional. All the staff is very, very nice and polite. Food is good. What we didn’t like so much was the spa. Pedicure was ok but gel manicure wasn’t great, nail polish was old and did last around 2 days. Another thing I didn’t like at the spa was the fact that it took forever. I stayed almost 3 hours for regular pedicure and gel manicure. Spa definitely needs improvement. But our stay was definitely made great by Karina. She is the best

Staff was excellent! Karina who was our concierge as part of the Family Emotion package took care of everything for us. And Julian who was part of the entertainment staff was very kind to our children and made the trip really fun for them.