Quintana Roo Hotels

"Very good stay, almost all the staff was very nice and helpful. I only had one rude person at the deli. You advertise as having vegetarian vegan options but this was not the case in your Deli."

"The staff were very attentive and helpful"

"Stayed for SB with a group of 5. One of the things I usually look forward to most when visiting Mexico is the hospitality, but here it was very inconsistent. Some staff members were kind and welcoming, while others were incredibly rude. The condition of the resort also needs serious attention. Our fridge didn’t work, the balcony door wouldn’t close which made the room hot and uncomfortable, and the shower door didn’t close properly. There were also only two outlets in the entire room, which is very inconvenient for multiple guests. Several amenities that were advertised were either broken or unavailable. The zipline didn’t work during our stay. The snack bar that was supposed to be restocked daily never existed. The beach bar had no one working there, so it was closed the entire time. Dining was another major issue. Only one restaurant was open for lunch most days. The buffet and restaurants sometimes didn't open on time and the options are more limited than it seems Basic resort operations also seemed poorly managed. Towels at the pool run out by around 10 AM, which is something basic. At breakfast, they also ran out of plates and cups multiple times.One of the elevators was out of service our entire stay. The resort itself feels very run down, and it’s clear that management has a lot of work to do to improve both the facilities and the guest experience. The resort did not live anywhere near the expectations. I would write 10x more if they didn't cap me on characters"

"Rooms - very clean, well maintained, no issues with broken things or rusted out showers etc. Staff - polite and quiet, when you need help they are all willing to assist. Front desk assistance will ways try and sell you on "extra" stuff thag you do NOT need and you need to be firm when saying no youre not interested. Pool/Beach - clean, safe, lots of seating (get out early for a chair though because they go quickly). Beach is the reason we come, zero sargasum seaweed because of the net across the enterance on the man made inlet of water. A lot of fish swimming around which is awsome for kids and adults to see, crabs, turtles as well. Lots of trees for shade also. Food - Average, nothing fancy, buffets could be a bit better in food selelction but zero issues Overall a great resort, especially for families on a budget, would recommend to anyone!"

"El hotel está espectacular, las habitaciones hermosas ,las piscinas y todas las áreas comunes limpias y muy cómodas y todo el staff súper servicial y atentos .nos encantó este hotel y regresaríamos muy pronto "

"Beautiful ocean view room"

"Friendly staff "

"Good good good"

"Really good I loved!!!"